Returns

Returns will only be accepted within 30 days from receipt. We are unable to accommodate any requests outside of this timeframe. For custom designs, all sales are final. We are unable to accept exchanges. If you wish to exchange your item for a different size, color, etc., simply return the item per the policy described and purchase the item you wish to receive. All items must be returned in their original condition and must not be washed, worn, or altered. Please mail returns meeting the above guidelines to:
One Eighteen Apparel
P.O. Box 1207 
Belmont, North Carolina 28102 

Please include the merchandise, packing slip, and a note explaining the return. Failure to include a packing slip will delay processing of your return. The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company. If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 2-3 business days to appear in your account once they have been processed but, in some cases, may take up to 10 business days.

If your order arrives damaged, incorrect, or incomplete please email us at [email protected]. If damaged, please provide evidence of the damage in your email and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value. If your order contains an incorrect item, please email us and we will provide a return label via email. Once the incorrect item has arrived at our facility, we will ship the correct item to the address provided. If for some reason the correct item is no longer in stock, we will submit a refund for that item or can send a replacement item of equal value at your request. We will not be responsible for damages to merchandise once the item has been washed or worn.

If you have any additional questions that are not covered above, please email [email protected] and we would be happy to assist you. If your question or concern is regarding an order you have recently placed, please provide the store and order confirmation number in your email.